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Customer Service

Customer Service

Made in Museum values our customers and their online experience above all else. In order to improve your trip to Made in Museum's many galleries, we have included an FAQ on many of the most essential elements of visiting our store..

The information below is continously updated and is subject to change without notice.

If you have any questions about our products or galleries or would like to comment on your experience, please contact us as described in the section entitled: How do I contact you?"


Customer Service


 

Ordering Checkout

When you're done shopping, click "Checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag. During checkout, you will be asked to provide:

  • Your e-mail address and password, for security purposes.
  • The address you want to ship to.
  • Your preferred shipping method (for shipping information, click here).
  • Your credit card type, number and expiration date.
  • Any promotional codes you have received.

Merchant Services

 

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Placing an Order

You will have a chance to verify the information in checkout and, if no changes are necessary, proceed to "Checkout". You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped and that we've charged your credit card.
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Express Checkout Process

Register with us and you can store your credit card, billing and shipping information on our secure server, so you won't have to type them in every time you check out.
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Placing an Order by Phone

If you prefer not to order online, you may call us with your information at (646) 863 -3532
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Multiple Shipping Addresses

You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
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Address Validation

To ensure that your packages are delivered to the correct address as quickly as possible, we will compare any addresses you enter with the U.S. Postal Service's database of valid addresses. We will identify any typos or errors in the address you entered and ask you to accept the recommended changes or correct the address. If you are sure the address is correct, you have the option to leave it as is, but this may cause delay in shipment.
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Payment, Pricing & Promotions

We accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express


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Promotion Codes and How To Use Them

Occasionally when you receive a special offer for purchases from us, you will also receive a promotional code to use. This code lets us know that the special offer should be applied to your order. Please see the legal details for the promotional code you are using for any specific limitations.
Using the code is easy:

  • Just shop and check out as you normally would.
  • When you get to checkout, enter your promotional code in the space provided.
  • Once you have entered the promotional code and clicked "Apply" you will see a message confirming that the promotional code has been applied to your order.
  • If there is any problem with the promotional code you've entered, an error message will let you know how to correct the problem before you can continue to check out.
  • In some cases you can enter more than one promotional code for an order.
  • Enter the first promotional code, and click "Apply".
  • Next enter the second promotional code and click "Apply".
  • Complete your checkout process.
  • Not all promotions can be combined. If you enter promotional codes that cannot be combined, we will apply the one that has the biggest benefit to you, and you can apply the unused promotional code to a different order.

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When You are Charged

Generally, credit cards are not charged until we ship the item(s) to you. However, when you pay for your order using a credit card that is associated with a checking account, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your account balance.
If you pay for your order with a gift card, we will charge your gift card as soon as you place your order. In this case, if you choose to cancel an item that is "on order," we will send you a new gift card to cover the cost of the item, plus any applicable taxes and promotions.

 

Tax Policy
Tax charges are based on state and local tax laws and tax rates for the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has been shipped.
Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped. If you have questions about the taxes on your invoice, please call us anytime at (646) 863 -3532.
Tax Exempt Purchases
If you are making a purchase for a tax-exempt organization or are an individual that qualifies for a tax exemption, please contact our Customer Service team (401) 383-3268. To ensure compliance with state and local tax laws, all requested forms and information must be received and verified by our Customer Service team before a purchase can be placed without tax.
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Viewing Orders

 

Order Confirmation

You'll receive two emails after you place your order and provide us with a valid email address:

  • The first confirms that your order was received (your order confirmation number will link to the Order Status page); this email will arrive within about 24 hours.
  • The second confirms that your order was shipped from our warehouse. You can also check the current status of your order by clicking on the "Orders and returns" link provided in the email, or on the top right corner of our website.

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Order Tracking

You can check the status of your orders by clicking on "Track your Package" at the top of any page. If you have an order outstanding, you will see its details
On the Order Details page, you'll see the items in the order, the shipping address, shipping method, payment details and any return or exchange information. On the Shipment Summary, you'll also see the current status and details from the shipping carrier's tracking service for each package.
Occasionally, we may send an order in multiple packages. In such cases, we'll provide tracking information for all packages, as well as details on which items you can expect in which package.
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Change in Your Order Status

If we don't have an item that you have ordered in stock, we'll notify you by email immediately.
Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit card, we will not charge you for the item or any taxes, shipping or handling charges.
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Updating Account Information

 

Managing Your Account

You can manage your personal information, including your email address, billing address, shipping address, password or email preferences at any time. To access your account, click on "My Account" at the top of any page on our site. From here, you can select an area you wish to update. You will then be asked to sign in with your email address and password and will be taken to the page where you can view or edit your information.
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Account/User Name

Your account (or user) name is your e-mail address.
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